Paul Brook | 


Head of Quality – Avionics Country Business Unit (AVS CBU)

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Paul Brook

What are your roles and responsibilities at work?

Reports to the UK Quality Director and with an operational interface to the AVS Operations Director. This encompasses flight Avionics (airborne systems) and Training Solutions (flight simulators and training provision), partitioned as two Domains. It includes the following responsibilities:

  • Implement, and ensure the application of the Group Quality, Customer Satisfaction and Quality Assurance policies, the Group Reference System and relevant governance structures and processes.
  • Ensure the business maintains the necessary certifications and accreditations, either at a local business or UK Group perimeter.
  • Oversee Quality organisation skills and capability, promote the function and represent it both externally and as a UK representative at Group events.
  • Ensure the CBU Quality organisation has appropriate and relevant business and domain specific knowledge of applicable design/accreditation standards to meet the on-going requirements.
  • Management of QA team – demand (headcount) analysis and allocation, staff development, leadership and associated training.
  • Application of the Group Quality Assurance policy, including Supplier QA, in co-ordination with Purchasing / Supply Chain Management
  • Review and measure customer satisfaction and address customer complaints and issues including leadership of the CBU elements of the UK Customer Satisfaction network and measurement and reporting of associated KPIs.
  • Provide the methodological framework for Continuous Improvement and contribute to the attainment of the objectives of the CBU, Quality and UK performance plans (including the management and reporting of business improvement activities).


What is your background and how did you get into quality?

Paul is a chartered engineering who started his career as a software engineering working on navigation and cockpit management systems. His career progressed thru team and project management before reverting to a functional role as the Software Engineering Manager for Racal Avionics. He then progress to Engineering Manager and Director under Thales, before moving to a business role running the Technical Directorate in a customer facing business unit.  He then spent a few years in defence mission systems leading a new business sector exploiting sensors for UAVs and manned platforms. He returned to Avionics to lead business transformation activities including adoption of an Oracle ERP system, Integrated Business Planning and running the project control function. He then moved into his current Quality role early in 2015 and brings the benefits of the wide experience he has gained throughout his career.


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