Paul Brook | 

What are your roles and responsibilities at work?

Reports to the UK Quality Director and with an operational interface to the AVS Operations Director. This encompasses flight Avionics (airborne systems) and Training Solutions (flight simulators and training provision), partitioned as two Domains. It includes the following responsibilities:

• Implement, and ensure the application of the Group Quality, Customer Satisfaction and Quality Assurance policies, the Group Reference System and relevant governance structures and processes.
• Ensure the business maintains the necessary certifications and accreditations, either at a local business or UK Group perimeter.
• Oversee Quality organisation skills and capability, promote the function and represent it both externally and as a UK representative at Group events.
• Ensure the CBU Quality organisation has appropriate and relevant business and domain specific knowledge of applicable design/accreditation standards to meet the on-going requirements.
• Management of QA team – demand (headcount) analysis and allocation, staff development, leadership and associated training.
• Application of the Group Quality Assurance policy, including Supplier QA, in co-ordination with Purchasing / Supply Chain Management
• Review and measure customer satisfaction and address customer complaints and issues including leadership of the CBU elements of the UK Customer Satisfaction network and measurement and reporting of associated KPIs.
• Provide the methodological framework for Continuous Improvement and contribute to the attainment of the objectives of the CBU, Quality and UK performance plans (including the management and reporting of business improvement activities).